Guest post from writer Nathan Sykes
Consumers emotionally engaged by your content are more likely to trust your brand, more likely to purchase and more likely to forgive any mistakes. Consumers are increasingly becoming savvier to classic marketing techniques. For this reason, it is important to become emotionally articulate to move your brand’s marketing forward.
The majority of markets are more saturated than they were decades ago. If you offer a service with no emotional connection and the consumer has a bad experience with your company, they have no reason to return when there are so many companies that offer the same services you do. That’s why it’s so important to engage emotionally. Ignite a passion for your brand, so it’s harder for consumers to pull away in the event of a poor experience. Generate enthusiasm for content consumers will organically circulate with friends.
Take a cue from modern art. Powerful imagery and color evoke strong emotion. A tropical backdrop dripping with fresh fruit appeals to audiences stuck inside in winter snowstorms. The scene makes the viewer long for warmer weather and thankful for the feeling your image gave them, an example of positive emotional interaction between a brand and a consumer.
Consumers are looking for genuine emotions. They are aware brands are eliciting emotional responses for profit. For this reason, the targeted positive emotion your campaign reflects should seamlessly fit into your brand identity.
Ram’s 2018 Super Bowl ad laden with pickup trucks and Martin Luther King Jr.’s voiceover received heavy criticism. Many felt it was a misappropriation to have the civil rights leader’s words sell trucks, as it trivializes words meant to move a nation forward. Consumers can sniff out blatant attempts of virtue signaling. They are not impressed by low-effort campaigns that come across like emotional manipulation.
Use Video Content
Younger generations are turning to YouTube for entertainment. In a world where technology continues to overtake human interaction, the video platform satiates hunger for human connection.
This channel offers an incredibly lucrative avenue for marketers. At the end of many successful videos, YouTubers thank one or more sponsors. Viewers have more patience for this type of advertising because it comes at the end of the video content they’ve already emotionally connected with, it usually shares a connection with that content and you’ve let them enjoy their viewing without any interruption.
Pop culture is moving at high speed. Gone are the days where advertisers can meticulously craft marketing campaigns for months on end without tinkering. You should certainly spend time carefully building campaigns through research, but be open to changing social media marketing with evolving social trends.
Break Down the Barriers and Engage
It’s not enough to have static social media pages. Consumers want to know a real person is behind the computer coordinating efforts. Like images that use relevant hashtags to your brand on Instagram to gain new followers and comment back on your latest Twitter reply. Consumers love when brands respond to their inquiries, gravitating away from the corporate facade.
It’s a tall order to couple emotional intelligence with marketing ingenuity. Get it right, and you will see fervor for your brand increase exponentially. Get it wrong, and you could receive intense backlash from enthusiastic proponents. By sticking to positive emotions, staying true to your business’ roots and highlighting the human aspects of your company, you are likely to be on the right track.
Bio: Nathan Sykes writes about business and business technology online. To read Nathan’s most current articles, follow him on Twitter @nathansykestech.