Posts Tagged ‘Pamela Sherman’
Is your company creating “Customer Icebergs” or “Customer Radiants”?
October 28th, 2009
by Pamela Sherman
A new level of frustration and interest in CUSTOMER SERVICE has been accelerated by my recent move across country. My increase in purchasing activities to convert our new NYC apartment into a home, has thrown me into the middle of some very irritating and time consuming customer service situations.
I keep asking myself, “How did things …
Successful Businesses Engage in Good Matchmaking!
October 19th, 2009
by Pamela Sherman
Think about it… Good businesses really engage in the art of matchmaking – and they do it well!
For business success and longevity, you and your customers need to be a “match.” If customers aren’t the “right fit,” you’ll be mismatched, and definitely out-of-luck. Also, if you’re not conscious of how to best fulfill your …
Faster & Better – Exploring the CyberWorld for Business Growth
October 16th, 2009
by Pamela Sherman
One of the things a long-time business mentor and associate of mine, Rick Citron says, is that so much of creating and growing a successful business is having an “on-going commitment to doing things better and faster.” –That means internally within your business, and of course, for your customers. However, we must be mindful, as …
Big News: Internet Advertising Exceeds TV Advertising in the UK!
September 30th, 2009
by Pamela Sherman
According to a study done by the Internet Advertising Bureau and PriceWaterhouseCoopers, online advertising in the UK has overtaken television expenditure for the first time!
The study says that “online spending grew 4.6% in the first half of 2009, while TV spending shrank 16.1%.”
Online advertising for the study was qualified as: email campaigns, classified adverts, display …
“Don’t just GO through it…GROW through it” :-)
September 30th, 2009
by Pamela Sherman
Years ago I randomly heard someone say this quote,
“Don’t just GO through it… GROW through it.”
I wish I knew the name of the woman on the street who I overheard saying it… or who she heard it from. –I’d give them all credit. Regardless, I’m indebted. I’ve been using this sparkling morsel …
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