Posts Tagged ‘Pamela Sherman’
Customer Satisfaction vs. Customer Enthusiasm
January 6th, 2009
by Pamela Sherman
“Quality Product” and “Excellent Customer Service” are 2 critical elements for any company’s success. However, research confirms there is a 3rd component that the most successful companies share, and that is (drum-roll please)… “Customer Enthusiasm.” – Yes! We all know it to be true; it makes perfect sense. When we are enthused about a company’s …
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