Posts Tagged ‘customer service’

Pamela Sherman

Customer Service Vigilantes on the Web

July 14th, 2009
by Pamela Sherman

Today, with the power of the web, creative people are taking customer service issues into their own hands. -Some are even becoming Customer Service Web Vigilantes…Or as we say at WMT, “Webilanties“!  While doing this, these artists are also beginning to make a name for themselves…
A prime example is Canadian musician and songwriter, Dave Carroll, …

Posted in Art Therapy, Blog, Comic Relief, Social Media

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Lorrie Thomas

It’s time to talk REAL return on investment – Relation$hip ROI

July 2nd, 2009
by Lorrie Thomas

I love marketing so much that I want to marry it, so in the name of commitment, I got engaged….to the Engagement Marketing Summit through BrightTALK (one of my new fave webcast technologies!) 
I hosted a free webcast (free marketing therapy – click below to get advice!) on Relationship ROI. 
The web is the most track-able medium…what business …

Posted in Addictions, Ask the Marketing Therapist, Marketing RX, Social Media, Social Media Marketing

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Pamela Sherman

Small Business: A Good Obsession is a “Customer Obesession”

March 12th, 2009
by Pamela Sherman

Just like people, an organization can have it’s ailments and obsessions; they too can have an O.C.D.!
There are many obsessions that distract entrepreneurs from their purpose.  For instance, some businesses worry far too much about the competition, becoming afflicted with the O.C.D. – “Obsessive Competition Disorder.” Being aware of your competition and building competitive strategies …

Posted in Blog, Comic Relief, Marketing Interventions, Motivational Marketing Quotes, Obsessions, Small Business, Web Marketing Best Practices

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treatmentspecialist

Another Reason to Twitter – Enhance Your Customer Service

December 16th, 2008
by treatmentspecialist

When our Web 2.0 Fear Specialist blogged about the Who, What and Why of Twitter, she talked about how companies are using Twitter to grow their business and connect with customers. In addition to all the “Tweeple” already promoting their companies on Twitter, some are utilizing this platform to boost their customer service in winning …

Posted in Social Media

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