Posts Tagged ‘customer service’
Where’s Your Warm Fuzzy?
July 19th, 2012
by Lorrie Thomas
One of the most critical pieces of business is LISTENING to your customers. Your best customers are your current customers. What your customers say about you, the feedback they give, etc. is so valuable to hear and UNDERSTAND so you can improve communications with IDEAL CUSTOMERS.
I emphasize ideal customers when I speak, train or manage …
Want to Know What Your Customers Want? Ask Them!! (Alternative Blog Title – Sexy Service Oriented Surveys)
January 21st, 2010
by Lorrie Thomas
Marketing Therapy is a healing process that facilitates professional understanding. When the “a-ha” moment that the secret to organizational marketing success is within a business leader AND within their organization, the light bulb goes off and marketing can start to shine!
Marketing success comes from listening, understanding and then serving well (based on listening and understanding). …
7 Takeaways From #BDI: Social Media As a Marketing, Branding & Service Platform
January 15th, 2010
by Sarah Caminker
This week, I had the pleasure of attending a seminar in New York City on Social Integration: Harmonizing Social Channels into the Marketing, Communications & Service Platform. The Business Development Institute put on this fantastic event that included case studies and roundtables for social media marketing, PR and communication professionals. Top-notch speakers included:
Michael Mendenhall: CMO, …
Is your company creating “Customer Icebergs” or “Customer Radiants”?
October 28th, 2009
by Pamela Sherman
A new level of frustration and interest in CUSTOMER SERVICE has been accelerated by my recent move across country. My increase in purchasing activities to convert our new NYC apartment into a home, has thrown me into the middle of some very irritating and time consuming customer service situations.
I keep asking myself, “How did things …
Communication Tools: GoToMeeting – Web Conferencing for Reducing Costs and Boosting Efficiency and Team Collaboration
July 22nd, 2009
by treatmentspecialist
GoToMeeting is one of our favorite communication tools – as you can see from our overly enthusiastic Wild Web Canine on the right (that’s my dog Nellie Monster!)
GoToMeeting combines Web and audio conferencing, and has been very valuable to the Web Marketing Therapy team, as we live and work in different cities across the country.
Boosting …
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