Posts Tagged ‘Avinash Narula’
Is your company creating “Customer Icebergs” or “Customer Radiants”?
October 28th, 2009
by Pamela Sherman
A new level of frustration and interest in CUSTOMER SERVICE has been accelerated by my recent move across country. My increase in purchasing activities to convert our new NYC apartment into a home, has thrown me into the middle of some very irritating and time consuming customer service situations.
I keep asking myself, “How did things …
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