October 8th, 2012
by Lorrie Thomas
(I humbly admit that I too have been found guilty of what I am about to complain about…)
This is a cry for netiquette help!
My work day includes answering and sending emails, responding to Google chat messages, monitoring client’s Facebook work and having professional conduct via LinkedIn.
And as much as I am a fan of fast communication, I am really getting tired of lack of email etiquette..NETiquette. Getting sloppy replies to emails from smartphones is just looking SLOPPY. Think about it professionals – you do not want to have your personal or organization’s brand look sloppy!
If I am out (inbetween meetings) I do answer a lot of internal emails with my team so momentum is not lost. I am making a personal pact to make more time for “in front of the computer” time so my messages internally and externally can be more thoughtful.
1. When conducting personal business a greeting still matters. Dear ___, or Hi ___,
2. Email subject lines can help manage messages.
3. Email signature messages help people easily contact you and reinforces professionalism.
4. Smartphone replies tend to be typed like texts which can look sloppy.
5. When messages are replied too quickly, thought is often omitted and this can equate to scheduling snafus, communication confusion…both equal more time spent…
Marketing and communications go hand in hand. Take time to think about how your communications online look to your peers and professional contacts. A little self-help in this department can make a big professional difference.